Return and Refund Policy
This return and refund policy governs the conditions for refunds related to the use of paid services or products on this website. By using this website and accessing paid services, you fully accept this policy. Changes or updates to this policy may be made at any time and take effect upon publication on the website.
1. General Refund ConditionsRefunds for payments already made are generally excluded unless special circumstances justify a refund. All transactions are considered binding once completed. A refund is only possible under certain conditions, which are detailed in the following sections.
2. Conditions for a RefundA refund may be granted in the following cases:
5. Refund Method and Processing TimeRefunds are only processed using the original payment method. If this is not possible, an alternative payment method may be agreed upon.
Processing times for refunds may vary depending on the payment provider. Typically, the processing times are:
6. Partial RefundsIn certain cases, a partial refund may be granted if a service was only partially used or if only part of the original payment is to be refunded. The amount of the partial refund is determined on a case-by-case basis.
7. Cancellation PolicyIf a service or subscription is canceled, the following refund rules apply:
9. Fees and Additional CostsRefund processing fees may apply, especially if external payment providers are involved. Exchange rate differences or fees charged by banks or payment providers will not be refunded.
10. Fraud, Abuse, and ChargebacksIf a chargeback is initiated through a bank or payment provider without first attempting to resolve the issue through official support channels, this may result in the suspension of the user account and further legal action.
To prevent fraud, additional verifications may be required before a refund is granted.
11. Changes to the Refund PolicyThis refund policy may be updated or changed at any time. Changes take effect upon publication on the website.
12. Disclaimer for Payment ProvidersNo responsibility is assumed for delays or errors caused by banks, credit card companies, or other payment service providers.
13. Tax ImplicationsIf a refund has tax implications, the user is responsible for fulfilling any related tax obligations.
14. Disputes and ComplaintsIf disputes or disagreements arise regarding refunds, a resolution will be sought in accordance with applicable legal regulations. Complaints related to refunds will be reviewed individually and handled to the best of our ability.
15. Final ProvisionsThis refund policy is part of the general terms and conditions and governs the conditions for refunds and cancellations. If any provision of this policy is found to be invalid, the validity of the remaining provisions remains unaffected.
All refunds and cancellations are subject to the applicable legal regulations. Changes to this policy will be announced by publication on the website and take immediate effect.
This return and refund policy governs the conditions for refunds related to the use of paid services or products on this website. By using this website and accessing paid services, you fully accept this policy. Changes or updates to this policy may be made at any time and take effect upon publication on the website.
1. General Refund ConditionsRefunds for payments already made are generally excluded unless special circumstances justify a refund. All transactions are considered binding once completed. A refund is only possible under certain conditions, which are detailed in the following sections.
2. Conditions for a RefundA refund may be granted in the following cases:
- Technical billing error: If a double charge or an unauthorized transaction is detected, a refund may be requested.
- Service not provided: If a paid service was not delivered or was provided incorrectly and cannot be corrected, a refund may be considered.
- Incorrect or misleading booking: If a booking was demonstrably made in error, a refund may be granted in exceptional cases.
- Failed transactions: If a payment was deducted but the corresponding service was not activated or provided, a refund may be issued.
- Cancellation within the withdrawal period: If a statutory right of withdrawal exists and is exercised within the prescribed period, a refund may be granted.
- The service or product has already been fully used or provided.
- The refund request is based on a change of mind or subjective dissatisfaction without an objective defect.
- The user has violated the terms of use or legal regulations.
- A refund is requested for digital content or services that were immediately used after purchase and for which the user expressly waived the right of withdrawal.
- A chargeback is initiated through the bank or payment provider without first attempting to resolve the issue via official support channels.
- Full name of the user
- Proof of payment (e.g., transaction ID, invoice number)
- Date of the transaction
- Reason for the refund request
- Evidence or documentation supporting the refund claim
5. Refund Method and Processing TimeRefunds are only processed using the original payment method. If this is not possible, an alternative payment method may be agreed upon.
Processing times for refunds may vary depending on the payment provider. Typically, the processing times are:
- Credit/Debit Card: 5–10 business days
- Bank Transfer: 7–14 business days
- Online Payment Services (e.g., PayPal, Klarna, Stripe): 3–7 business days
6. Partial RefundsIn certain cases, a partial refund may be granted if a service was only partially used or if only part of the original payment is to be refunded. The amount of the partial refund is determined on a case-by-case basis.
7. Cancellation PolicyIf a service or subscription is canceled, the following refund rules apply:
- Cancellation before the service starts: If a cancellation occurs before the service is provided, a full or partial refund may be issued.
- Cancellation during use: If a cancellation occurs after the service has begun, a refund is generally excluded unless extraordinary circumstances exist.
- Subscription cancellations: Ongoing subscriptions can be canceled at any time, but fees already paid for the current billing period will not be refunded.
9. Fees and Additional CostsRefund processing fees may apply, especially if external payment providers are involved. Exchange rate differences or fees charged by banks or payment providers will not be refunded.
10. Fraud, Abuse, and ChargebacksIf a chargeback is initiated through a bank or payment provider without first attempting to resolve the issue through official support channels, this may result in the suspension of the user account and further legal action.
To prevent fraud, additional verifications may be required before a refund is granted.
11. Changes to the Refund PolicyThis refund policy may be updated or changed at any time. Changes take effect upon publication on the website.
12. Disclaimer for Payment ProvidersNo responsibility is assumed for delays or errors caused by banks, credit card companies, or other payment service providers.
13. Tax ImplicationsIf a refund has tax implications, the user is responsible for fulfilling any related tax obligations.
14. Disputes and ComplaintsIf disputes or disagreements arise regarding refunds, a resolution will be sought in accordance with applicable legal regulations. Complaints related to refunds will be reviewed individually and handled to the best of our ability.
15. Final ProvisionsThis refund policy is part of the general terms and conditions and governs the conditions for refunds and cancellations. If any provision of this policy is found to be invalid, the validity of the remaining provisions remains unaffected.
All refunds and cancellations are subject to the applicable legal regulations. Changes to this policy will be announced by publication on the website and take immediate effect.